Description
Quick Rabbit – AI Powered Support Ticketing with Knowledgebase and Live Chat
Quick Rabbit is an AI-powered support ticketing system designed to enhance customer service and streamline communication between businesses and their clients. With features like an integrated knowledgebase and live chat, Quick Rabbit offers a comprehensive solution for managing customer inquiries, resolving issues, and providing immediate assistance. The AI-driven system ensures efficient ticket management, while the knowledgebase and live chat options enable customers to find solutions quickly and interact in real time, improving the overall customer experience.
Key Features:
- AI-Powered Support Ticketing System:
- Automated Ticket Creation: Automatically create tickets based on customer inquiries via email, chat, or contact forms, streamlining issue tracking and resolution.
- AI-Powered Ticket Categorization: The AI intelligently categorizes and prioritizes tickets, ensuring that urgent issues are addressed promptly while minimizing manual intervention.
- Ticket Status and Notifications: Keep both customers and support agents updated with real-time ticket status notifications, reducing response times and improving customer satisfaction.
- Ticket History: View and manage detailed ticket histories to track all customer interactions and resolutions, helping agents provide more personalized support.
